There was a time when software development services were “too expensive” for small businesses. Software meant you needed to partner with a Silicon Valley firm and get a pricey system developed. As the cost of software development decreased, SMB software development started becoming a thing.

Mobile devices and cloud services have changed the way businesses operate. It has become difficult for anyone, large or small, to survive without decent technologies backing up their operations and making things easy to manage. Today, even the smallest scale company owners think about how they can introduce technology in their processes and achieve higher efficiency. Small business software development is a bit different for an SMB than it is for established internationals.

What is an IT solution?

The term ‘IT Solution’ refers to the software, applications, technology, and services that are sold together as a package by an IT developer. If you search the web, you will see that many company owners refer to themselves as developers of this type of product. These professionals are in a position to assist you with your business problems by using the latest technology.

What does an IT company do?

As a business owner, it’s your responsibility to ensure that your company has the very best technology in order to stay competitive in today’s marketplace. If you don’t keep your systems and other solutions up-to-date, your company can suffer serious damage. When your company’s technology goes down, it can be a lot more difficult to get it back up again. When you have to work with a professional contractor, you need to be sure that they can complete your project on time and within budget. If your provider can’t do either of these services, you may need to look for a new one.

A top-notch IT company is one that has the ability to assist you with all of your SMB needs. If you’re looking for a reliable and effective company, look for a company that specializes in providing exceptional customer service and support. Your company will benefit from having a top-notch IT department because it’s going to ensure that everything in your operations is easy to manage, from keeping track of data, down to improving customer service. You can save yourself a lot of money and effort if you work with a company that offers excellent customer service.

If you are an SMB in any industry, debating whether or not you need new software, new technology, or a new mobile app, we can prove to you that you do need a cost-saving SMB IT solution.

Why IT solutions for SMB Are Necessary

SMB software for small-scale companies can be their window to success. Using a well-built platform either for internal use or a customer experience solution to improve engagement can be a game-changer.

Let’s explore the benefits of software development for SMB

  • Customer experience software in the form of a website or a mobile app will increase your visibility in the target market. It will allow your customers to be able to reach you and lead to more business.
  • You can also expect to improve customer experience through a software solution. The way you interact with your buyers is a great indicator of their loyalty to your business.
  • Implement on-the-go marketing and open new channels of advertising to a targeted audience through a website or mobile application.
  • You can also improve internal processes for data and communication between your employees, besides many other benefits through quality software.
  • Often small businesses struggle to tackle a rise in demand from customers or have difficulty managing tasks, delegating responsibilities, tracking leads, and so on. A software solution might help you stay on top of these issues in your small business.
  • Small businesses can leverage certain capabilities through software and eliminate manpower from those specific operations improving work efficiency and lowering costs.
  • And many more.

Software solutions can be used to eliminate any anomalies in business processes and improve the efficiency of operations at all levels. Let’s see what kind of IT solutions SMB small and medium-sized businesses need.


Software IT Solutions for Small Businesses

Here are a few kinds of software applications small enterprises can leverage to improve productivity and streamline processes:

Time Management

Time management or productivity software can really help you manage deadlines or appointments. Second, these solutions may also organize data and prioritize and track your time spent on each task. These software pieces include note-taking apps, productivity apps, real-time management solutions, and team-task management software.


It is important to establish effective channels of communication within a small enterprise. This is so teams can intermingle through a trusted and sophisticated professional network. These software solutions include messaging and video calling apps that can maximize productivity. It allows employees to digitally connect with and consult each other when needed.

Human Resources

A manageable software that helps your HR team manage the hiring process can be a game-changer for your SMB. Empowering your hiring team with a solution that carries on skill assessments digitally, verifies candidate identity, and reduces paperwork. This will help you get the right talent on board and automate the hiring process to a certain extent.

Finance and Accounting

Streamline taxes, benefits, and payroll processes with an efficient software solution that manages your finances. These software solutions can also have capabilities to track your business’ financial health, manage inflow and outflow of money, remind you about due incoming payments, and so on. As an SMB, it is vital for you to be able to see all expenses and financial data in one place.

Sales and Marketing

CRM software solutions provide rich features that can give you better visibility into your business and help you make better decisions. These software solutions might have capabilities to record sales calls and help understand customers better, schedule appointments with clients and customers, send emails to targeted and segmented audiences, and so on.

Customer Engagement

If it makes sense for you, a website and/or mobile app is definitely not the least important kind of software a small business can utilize. Get in front of your customers. Put your A-game forward with a website or mobile app that conveys your business values, and helps customers get more involved with your enterprise.

There is much more your business can do with a software solution. And, this is where custom software development comes in.

 What is the importance of software development IT solution?

A strong business is built on strong business software. When you have a strong business software, you will have a much better chance of growing your business. You will also have a much better chance of growing your business if your business software is up-to-date.

  • The development of a strong software development team is one of the most vital factors in the success of any business. When you have a great development team, your business will be more successful. When you have a great development team, your business will thrive.
  • The best way to get more customers is to give them the very best possible shopping experience. A lot of customers will leave a review on your website if they are impressed with your customer services or impressed with your products. It’s a great idea to ask your customers to leave reviews on your website.
  • Businesses that succeed are those that have a strong online presence. If you want your business to grow, you need to have a strong web presence. Your customers will find your business much easier if you have a great web presence.
  • A strong customer base is essential for a business to be successful. Businesses that have been around for a long time usually have a large base of customers who remain with them for a very long time. You can increase your customer base by making use of some of the latest online marketing techniques. Increase your customers’ engagement with your website and increase your sales by improving your customer service.
  • One of the best ways to develop a strong relationship with your customers is to establish one-on-one meetings with them. In order to grow your business, you need to make sure that your customers are happy with their shopping experience. The very best way to do this is to establish a great customer service record.

Software development is a lot more than just building a website or a mobile app. You can make a lot of money as a software developer.

When and Why IT Solutions Make Sense for Small Businesses

If you need something tailored for your business’ unique needs, it makes complete sense for small businesses to go with custom managed IT services and development. While custom software development services are a bit more expensive than off-the-shelf solutions, they are affordable when you see all the benefits they bring along.

If you want to focus on your business, then let our information technology experts help you by providing you technology solutions, and network services for your small-medium business (SMB) today. Contact Lumos now